The OTW is Recruiting for Policy & Abuse Volunteers

Are you a frequent AO3 user who enjoys helping others? Would you like to assist AO3 users by resolving complaints? The Organization for Transformative Works is recruiting!

We're excited to announce the opening of applications for:

• Policy & Abuse Volunteers - closing 15 October 2025 at 23:59 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don't see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist our email address in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

Policy & Abuse Volunteer

The Policy & Abuse committee (PAC) is responsible for addressing questions and concerns about potential violations of the AO3 Terms of Service. We determine whether reports are about legitimate violations of the Terms of Service, and what to do about them if they are. PAC volunteers correspond directly with AO3 users and collaborate on projects both within PAC and with other OTW committees.

Our main goals as a committee are:

• to adhere to the AO3 Terms of Service
• to make our reasoning and processes as clear and transparent as possible
• to handle all user reports consistently, no matter which volunteer is doing the work
• to keep every case we work on completely confidential

We are seeking people who can:

• Commit to working on cases regularly
• Be patient with rephrasing explanations
• Ask for help when needed
• Collaborate both inside the team and with other committees
• Act in accordance with established rules, policies, and procedures
• Treat confidentiality and user privacy as a priority

You must be 18+ in order to apply for this role. While English proficiency is required, we welcome applicants who are fluent in other languages, especially Spanish (Español), Brazilian Portuguese (Português brasileiro), Russian (Русский), Chinese (中文), or Indonesian (Bahasa Indonesia).

Applications are due 15 October 2025

Apply for the Policy & Abuse Volunteer role at the volunteering page! If you have further questions, please contact us.

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The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.