Archive of Our Own ^beta

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with ladydragona, who volunteers as a Tag Wrangler.

How does what you do as a volunteer fit into what the OTW does?

As a Tag Wrangler my job is to make sure the tags users use on their works are connected (‘synned’ or made a synonym) to the Canonical (Official) tag they most closely relate to, which allows users browsing the Archive to filter for and search for these tags! I also create new Canonical tags when specific concepts have been tagged repeatedly enough and move tags that can’t be synned anywhere, either because too many concepts are in one tag or there just isn’t one to syn it to, to their appropriate fandom.

What is a typical week like for you as a volunteer?

I work a lot of hours at my irl job so most of my volunteer work has to happen around that. I try to wrangle tags for at least an hour every day after work while Wrangling parties are hosted some weekends so I'll usually try to attend those which means I'll spend more time wrangling then.

What made you decide to volunteer?

I've always loved fanfiction and, having experienced a handful of archive purges, I wanted to be involved and help maintain this site that I love so much. When I saw a Wrangler Q&A on Tumblr I realized it was possible for normal fans like myself to volunteer and help and that Q&A really made wrangling seem to be a fun thing to do.

What has been your biggest challenge doing work for the OTW?

My biggest challenge would probably be time-management. I'm prone to getting very focused on what I'm doing and not realizing just how much time has passed, as well as wanting to do more than I realistically have the time for. I often have to set timers to remind myself to go eat or go do something else.

What fannish things do you like to do?

My main fannish activity is writing fic! In fact, I've posted over two million words on the archive in the last 6 years and don't see myself stopping any time soon! When not writing fic or volunteering I also share fanart and metas on social media as well as help my fellow fans brainstorm their own fics in various discord servers. I like being involved in my fandom's community and have made some of my bestest friends that way.

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out previous Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with calamario, who volunteers as a Tag Wrangler.

How does what you do as a volunteer fit into what the OTW does?

As a tag wrangler, I work behind the scenes of AO3 to help organise the tags that users add to their works.

This primarily involves creating new canonical tags (i.e., the tags that show up in the dropdown and that you can filter on) for the fandoms I wrangle, connecting new tags to already-existing canonicals (i.e., making those tags ‘synonyms’ of these canonicals, a.k.a. ‘synning’ them), or otherwise wrangling the tags to their correct fandoms if they can’t be synned anywhere.

For example, have you ever wondered why tagging your work with something like “a lil angst” in the Additional Tags field makes it show up in the “Angst” tag, or why tagging “anidala” as a Relationship connects it to “Padmé Amidala/Anakin Skywalker”? That’s because wranglers have synned them there!

If you’re interested in learning more about wrangling and the terms we use, you can check out the publicly available wrangling guidelines here.

What is a typical week like for you as a volunteer?

It depends a lot on how busy my real life is! At the moment, I’m working on my master’s thesis, so I currently have a wrangling session once or twice a week, usually consisting of a few hours per session. However, one of the wonderful things about tag wrangling is that it’s super easy to scale your workload, depending on how much time you’re able to dedicate to volunteering – so during holidays and such, there might be several days a week where I spend all day just wrangling!

For a typical wrangling session, I’ll first tackle my solo-wrangled fandoms to wrangle any new tags that have shown up in the wrangling bins there, before taking a look to see if any of my co-wrangled fandoms might especially need a hand.

If it seems like there are not any new tags to handle, I might go hunting for concepts that I can canonise in one of my fandoms! Wranglers usually follow the so-called ‘rule of three’ (colloquially shortened to ‘ro3’), which means that a new concept must have been tagged by at least three separate users on three separate works. This is so that we know that there’s actually a desire in the fandom for the concept to be canonised – so if there’s a particular concept that you’d love to see get a canonical tag that you can filter on, get a couple of friends to make works about it and tag for it!

Sometimes, I might have different projects to work on besides my regular wrangling, such as a renaming project. For example, if a character gets their surname revealed in canon, wranglers might choose to update their character and relationship canonicals to reflect the change! This is a manual process that requires the wrangler to first create a new canonical with the updated format, then move over all the syns from the old canonical, and then finally de-canonise and syn the old tag to the new one. If there are a lot of tags to go through, this is a process that can take days, weeks, even months! However, I actually find renaming projects kind of soothing in their repetition, especially after having established workflows that help me get through them smoothly.

What made you decide to volunteer?

I actually first started volunteering with the Translation committee as a translator and beta reader. It used to be my dream to become a translator, so I thought it would be a great opportunity to both get some relevant experience on my resumé, as well as give back to a website where I spent (and still do spend) a lot of my free time on.

After a few months as a translator, I also applied to become a tag wrangler! The more I learnt about what tag wrangling was and the kind of work that tag wranglers did, the more it sounded like something I would really enjoy – and it absolutely is! There’s something about organising stuff that tickles my brain just right.

When I started university and had to scale back on my volunteering hours, I ended up giving up translation and sticking with tag wrangling, which has given me a lot of opportunities over the years to distract myself from course work, while still helping me feel productive.

What has been your biggest challenge doing work for the OTW?

There are honestly a lot of different things I could put down as an answer to this question.

As many people know, the last few years have been turbulent for the OTW as a whole, and the Tag Wrangling committee itself has also seen a lot of internal changes in the last year or so. While I’m happy to say that we’re now seeing a lot of progress in updating our policies and getting new projects off the ground, it definitely hasn’t been without growing pains.

While I haven’t been on the front lines spearheading any of these discussions or projects due to IRL commitments on my time and energy, I have been talking privately with some of the people who are pushing to make change within the committee. It has been incredibly disheartening to hear of some of the roadblocks that have to be overcome, whether it’s organisational inertia or simple lack of manpower, but I’m very hopeful that our current momentum will prevail so that we can make this committee (and this organisation as a whole) the best it can be. I’ll definitely continue to offer my support in the ways that I am able!

What fannish things do you like to do?

Mostly, I read a lot of fic! I rarely tend to stick to a single fandom for any length of time, but my bookmarks reveal that the fandoms I’ve read a lot in lately are Star Wars, Stranger Things, Hockey RPF, The Witcher, and The Pitt.

I’ve only written a handful of short fics myself, but I also beta fics for both friends and strangers! This is something I’ve done sporadically over many years, but I’ve been trying to offer my services more in the last year or so, as a way to give back more substantially to my fandom communities than just reading, kudosing, and commenting. Fic authors are so important to keep fandoms alive and thriving, and I’m happy to support them how I can! ♥️

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out previous Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Rhine, who volunteers as a volunteer manager in the Translation Committee.

How does what you do as a volunteer fit into what the OTW does?

As a Translation volunteer manager I mostly deal with admin work that surrounds the work our translators do – be it talking to other committees about things that are to be translated, preparing English texts for translation, making sure our version of the text is up to date, or getting texts published once they are translated – along with more general personnel stuff like recruiting new translators, keeping a clear record of who is supposed to be working on what and who is on break, checking in with translators and how they feel about their work, that kind of thing. Having been in this role for some time now, I also help with mentoring newer volunteer managers in how to do what we do, at the scale we do it.

What is a typical week like for you as a volunteer?

There isn't one singular stereotypical week in this role, but some different modes with different focuses that are more or less typical for me:

• Going on-call for a week: Translation volunteer managers work from a shared inbox that serves as a first point of contact for all inquiries related to the Translation Committee. Each week, one or two volunteer managers go on-call as the ones primarily responsible for making sure everything gets actioned and squared away as needed. This usually means spending a couple hours each day working through everything in the shared inbox, including but not limited to assigning tasks to translators, checking on translators who were on hiatus, triaging translation requests from other committees, and responding to any questions translators may have in the course of their work.
• Working on a bigger project, like a series of high-visibility posts (e.g. membership drive, OTW Board elections), opening recruitment, or internal surveys: When Translation does a committee-wide thing, it'll by necessity involve most or even all of our forty-some language teams, each with 1–8 members. Coordinating all that takes some organisational overhead (and some love for checklists and spreadsheets, along with automations where feasible), which typically means sitting down for a few hours on three or four days of the week and chipping away at various related tasks to keep things moving, including but not limited to asking other people to double-check my work before moving on to the next step.
• Working on smaller tasks: When I want to have a more relaxed week while still being active, I'll sit down on one or two afternoons/evenings, and take care of a task that is fairly straightforward, like scheduling and leading chats to check in with translators or train people on our tools, creating a template document with English text for translation, drafting and updating our internal documentation, asking others to look over and give feedback on my drafts, and giving feedback on others' tasks, drafts, and projects.
• Weekly chair training/catch-up chats: We have a regular weekly meeting slot to sit down and talk about the few chair-exclusive things in the Translation Committee, as part of chair training.

What made you decide to volunteer?

I actually started volunteering at the OTW as an AO3 tag wrangler back in 2020, when lockdowns were on the horizon and I felt like I could pick up some extra stuff to do. Growing up bilingual and with some extra languages under my belt, I ended up hanging out in some of the spaces with lots of OTW translators. Then I found out that I could internally apply as a Translation volunteer manager, and the rest is pretty much history. At that point I was missing the feeling of doing some volunteer management and admin work anyway!

What has been your biggest challenge doing work for the OTW?

On a high level, I'd say it's striking a balance between the expectations and the reality of the work the Translation Committee does, including the sheer scale. On a more concrete level, it's like this: Being a translator in the Translation Committee is, by default, a relatively low commitment, with a number of optional tasks and rosters that we encourage people to take on, if they have the time and attention to spare. Part of how we ensure that is by dealing with as much of the overhead in advance as we can, as Translation volunteer managers.

This means that for instance, when the English version of a text is updated – which may take about two minutes in the original text – we go through each language team's copy of the text, make the changes as needed in the English copy, highlight what was changed, and reset the status in our internal task tracker so that it can be reassigned to a translator. This way the changed part is clearly visible to the translator, so they can quickly pinpoint what they need to do and make the corresponding changes in the translated text.

For both the author of the original English text and the translator, this is a very quick task. On the admin side, on the other hand, it's the same two-minute process of updating our documents repeated over and over, about 15 times on the low end for frequent news post series that we only assign to teams that consistently have some buffer to absorb the extra workload, and almost 50 times on the high end for some of our staple static pages that (almost) all teams have worked on, meaning it's something that takes somewhere between 30 minutes to almost two hours even when it's a tiny change and you're familiar with the workflow.

(And that's before getting to very last-minute changes and emergency news post translations with less than two days' turnaround time, where we manually track everything across around thirty teams, usually. Each time that has happened, everyone's dedication has blown me away. Thank you so much to everyone who answers those calls, you know who you are!)

What fannish things do you like to do?

I like to read, especially if it's something that plays around with worldbuilding or other things that were left unsaid in canon. I wish there were more hours in the day so that I can pick up some of my creative projects again. I suppose some of my coding projects like my AO3 userscripts and my AO3 Saved Filters bookmarklet also count as fannish?

Now that our volunteer's said five things about what they do, it's your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out earlier Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with Mille K, who volunteers in the Support Committee.

How does what you do as a volunteer fit into what the OTW does?

So, as the blurb said, I'm a volunteer for the OTW’s Support branch, which I've been doing since May 2024! I'm sure other Support volunteers have explained this far more eloquently in the past, but we basically help users with a wide variety of things. If you want to ask how to change your password, we're the people to ask. If you run into some kind of error, shoot us a message. If a work has been tagged with the wrong language, that's also us! Basically, we help the OTW-machine run smoothly.

What is a typical week like for you as a volunteer?
Personally, that depends from week to week! We don't send out responses to users until another volunteer has read it over and given it the go-ahead (known as betaing), so some weeks I get a lot of my own tickets done, other weeks I prefer focusing on betaing for others! I like to work while I'm drinking something and listening to music, just to make it a bit more cozy. (My music of choice is Citypop and soundtracks to anime and games!)

What made you decide to volunteer?
To put it very simply, AO3/the OTW has done so much for me, and I wanted to give back. It's been amazing for my personal growth to have a place to meet like-minded people, to post my works to, to read works that have moved me in some form… and then to get to help it run is an amazing experience!

What has been your biggest challenge doing work for the OTW?
Probably having to learn so many new things, like how to use all of our tools, or all of the internal phrasing. It's definitely been challenging to pick all of that up, but it's also been super fun, and everyone else has been incredible so far!

What fannish things do you like to do?
I mainly read and write fanfic! I also enjoy art immensely, although I can't for the life of me make it myself. I also participate in online events from time to time, such as bangs, fests, exchanges, and online cons!

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out earlier Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with corr, who volunteers in the Volunteers and Recruiting Committee.

How does what you do as a volunteer fit into what the OTW does?

As a Volunteers & Recruiting (VolCom) volunteer, I help keep the OTW running from an organisational point of view. We run recruitment, offering many recruitment rounds each year so every committee has enough volunteers for their work, while managing onboarding, departures, and tool access for all volunteers. Behind those tasks is a lot of documentation that we need to keep up to date, so document reviews are a huge part of what we do. We also have various projects: one example is that we do something to show our appreciation to all our volunteers on International Volunteer Day in December each year. Other examples are the development of a Volunteer Handbook for new volunteers, the development of a Chair Training Plan, or the implementation of new tools to help the organisation run smoothly.

What is a typical week like for you as a volunteer?
It depends. I mainly focus on cases, document reviews, and projects. Some weeks, I'll be up to my knees in document reviews or planning/implementing a project, other weeks I'll mostly work on cases. Cases can be about so many different things—assistance with tools, role onboardings or departures, name changes, updating our volunteer database to account for changes in a volunteer's record, and all other questions our volunteers or interested not-yet-volunteers might have that are about the volunteering experience in general and not specific to one of the other committees.

When we have new Volcom volunteers, I help show them how everything works—I love training people, so that's a lot of fun for me. We also have regular working parties within our committee and all try to attend at least one each week, and I look at our committee chats at least two to three times a day and keep an eye on all the incoming requests.

What made you decide to volunteer?
I've been a user of the Archive for about a decade. I'm not a native English speaker and was mostly active in my native language’s fandom corner in the 00s and early 10s, so I only learned about the Archive’s existence after becoming fluent enough to enjoy writing and reading in English. Since then, I've been an avid fan: I firmly believe in the mission behind protecting all transformative works, and fanfic has kept me company through many stages of my life.

I also wanted to get more in contact with fandom-loving people who share my opinion about maximum inclusiveness of content, and I am a very curious person who likes to peek behind the scenes and understand how things work, so it was honestly just a matter of time until I applied. The last part is, apart from our committee's work involving many to-do lists and my passionate love for to-do lists, also the reason why I love volunteering for Volcom specifically: we interact with every part of the OTW, so I get to see and learn a lot about the organisation and how it works.

What has been your biggest challenge doing work for the OTW?
Last summer, I tabled at a convention for the OTW. It was incredibly fun, and the mix of people who got excited about meeting "the AO3 people" and people who I got to explain our mission to was amazing. On a few noteworthy occasions, I even got to explain to people what fanfiction is, and I know of at least two people who googled it and got excited about reading more stories for books they enjoyed! It was a very big challenge for me, because I’m not a particularly talkative person, but I'd do it again in a heartbeat. Getting to talk about the OTW and especially being able to tell people about all of our other projects aside from the Archive was so much fun and incredibly rewarding.

What fannish things do you like to do?
I'm a writer and a reader. My main fandom is All For The Game, but if a hook is compelling, I'm willing to read almost any fandom. I love dark stuff - I'm one of those people who actively search for the Major Character Death warning and who find Dead Doves very intriguing! I'm active on a few fandom-related Discord servers, and I often sign up for exchanges or challenges (I keep telling myself that this time, there will be a prompt that matches a story that already lives in my head, and then completely unexpectedly get too excited about an entirely unrelated prompt. I have hundreds of half-written stories, snippets, or prompts that all wait to see the light of day).

Also, I have developed a special interest in the Omegaverse. I can talk for hours about why I think it's an incredibly interesting genre to write in and why there is sooo much interesting worldbuilding cooked into the premise. This has gotten to the point where people listened to me hold a presentation about it for over an hour, and I have become the resident Omegaverse expert in at least one Discord server and two friend groups. Recently, I was tagged with "i need your omegaverse PowerPoint, it’s an emergency" and I am pretty proud of that. Let it be known that I am always ready to help with an Omegaverse emergency!

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out earlier Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with orphan_account, who has been part of the OTW for 16 years—ever since the beginning! Originally a member of the Accessibility, Design, and Technology committee, they went on to serve with the Policy & Abuse committee for over a decade, before joining the Support committee in 2021.

How does what you do as a volunteer fit into what the OTW does?

Sometimes, writers and artists on AO3 don't want to be associated with one of their fanworks or their fannish identity anymore. If they don't want to delete their works, then they can turn them over to me instead. They can decide to either remove their name from the work entirely or leave behind a pseud identifying them as the original creator. Either way, after the creator confirms the transfer, the work is moved over to my own account so that it won't be connected to their account anymore. I've sworn to never edit a single work under any circumstances, so once a work is in my care, it's preserved permanently.

The exception to this is if the work is in violation of the Terms of Service. I'm not responsible for checking that! If a work with a TOS violation makes its way into my hands and somebody reports it to the Policy & Abuse committee, then PAC volunteers will edit the tags, take down the work, or do whatever else needs to be done to make it compliant.

What is a typical week like for you as a volunteer?

Busy, busy, busy! I get requests at all times of the day, although since AO3 is usually busiest between 14:00 to 06:00 UTC, so am I.

When somebody makes an orphaning request, first I'll ask them if they're sure. Then I'll ask them if they're really, REALLY sure, because while I can take over works, I'm not able to give them back—part of my role is forgetting who gave me the work in the first place, after all.

If they agree, then first I’ll edit the bylines on the work. If the original creator doesn't want their name associated with the work at all, then I'll just stick it under my main pseud. If they still want to be credited, I'll make a new pseud that's the same as their name, and place the work on my account under that pseud instead. (For example, here's a work that is ascribed to my good friend, testy.)

Once that's done, I'll take care of the creator's old comments by going through and editing the bylines so that the comments are attributed to me instead. This means that the creator won't be bothered by any comment notification emails. I don't touch the work's comment settings, so if the creator left comment moderation on when they gave me the work, then any new comments will remain unreviewed forever.

I can't edit what is in my works at all, so if somebody decides to leave their contact information in the notes or summary, then there's nothing I can do about it. I do warn people about this ahead of time, however! If you've given me one of your works in the past but you forgot to remove personally identifying information from it, you can ask my fellow volunteers on the Support committee to redact it from the work.

What made you decide to volunteer?

I was just a baby fan back when the OTW was first founded, but I immediately knew how I wanted to help out. Sometimes people just want to be able to move on from a work they made, but I would always feel disappointed when that meant they decided to delete it. After all, our mission as an archive is to preserve fanworks, and I wanted to provide a way for other fans to safely leave their works behind to be preserved on AO3. I feel so fortunate that the OTW has provided a lot of support and assistance over the years to help me preserve over 750,000 fanworks that otherwise might have been deleted by their creators.

Fun fact: I was one of the first ten people to sign up for an AO3 account—my account's user ID is 9! Sadly, most of the others have already deleted their accounts, though :’(

What has been your biggest challenge doing work for the OTW?

AO3 has grown to be a lot larger than anyone dared dream way back in the beginning. At the time, we all wanted to build an archive that would last, but we never expected way back then that it would get this big. It's like winning the lottery! Which is to say, it is AMAZING we've all come so far, but along the way there have been some unexpected pitfalls we've had to work around. These days, I have so many works that it can take me a couple of minutes to list them all out when somebody asks!

Probably the biggest challenge has been the sheer number of pseuds I've collected over the years. Because of this, you're not able to see my profile page directly—if you try, it will give you a 404 error, because I have so many pseuds. (But I'm told our technical volunteers are working on this!) Instead, if you'd like to browse the many fanworks that creators have passed into my hands, you can use a work search on my username.

What fannish things do you like to do?

I love reading, viewing, and listening to fanworks of all sorts! No matter how many fanworks I've seen or heard, I always have room for more. A couple of times, people have mistaken me for the creator of the works in my care, but I've never felt the need to make a fanwork myself. At heart, I'm a curator, and I'm happy to keep your works safe.

Happy April Fools! This post was written from the perspective of AO3's orphan account, which is a real account but not a real person. Read our Orphaning FAQ to learn more about the orphan_account, or you can check out previous Five Things posts by our actual volunteers.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with GenreCat, who volunteers as part of the Policy & Abuse Committee.

How does what you do as a volunteer fit into what the OTW does?

The Policy & Abuse committee is responsible for interpreting and enforcing the Terms of Service on AO3. When users report content that they believe isn't allowed on AO3, that report comes to us. We then investigate independently and determine if the report is about something that is actually against AO3's Terms of Service. If it is, then we'll contact the person who posted it and tell them what they need to remove and why. If it's not a violation, we'll let the reporter know, and provide information about how they can avoid seeing similar content in future. We also answer questions about what is or isn't allowed on AO3.

Because we're an all-volunteer team, and not a very large one, the wait-times on tickets can be lengthy. Here's some advice if you want your ticket to be processed more quickly:

1. Provide us a direct link to the thing you want to report. If that's a work, provide us a link to the work. If you want to report multiple works, provide links to each work in your report description. If it's a comment, select the 'Thread' button on the comment to get the direct link to that comment. If you only report the user's profile instead of the thing they posted, we have to go track it down, which immediately makes a case take longer.
2. Don't report more than one user at a time (unless they're co-creators on the same violating work). Having multiple unrelated users on one report complicates the paperwork for us.
3. Don't encourage other people to also report it. We investigate every report we receive, and we don't make rulings based on how many people reported it. All mass-reporting does is give us more admin work that has to be handled before we can actually address the problem.
4. If you're reporting plagiarism or copyright infringement, give us a link to the source material. Please don't make us guess!
5. Be succinct. We only need a short description of what and where the problem is -- a single sentence is usually sufficient.

What is a typical week like for you as a volunteer?

I usually do PAC work every day, sometimes in long chunks and sometimes just quick check-ins. If I only have a short period of time, I'll catch up on messages from other volunteers and check new tickets that have come in. If there's tickets that haven't been categorized, I'll categorize them—categories help PAC volunteers decide what tickets to work on next. If there's higher-priority tickets, I'll quickly glance at them to attach evidence and see if there's something that we can resolve quickly.

When I have more time to work in a stretch, I'll review cases that other volunteers are handling and sign off on their plans of action, or I may pick up new tickets of my own to handle. I also spend quite a lot of my time working on documentation. PAC is constantly reviewing portions of our internal policies, training, and guidance material, which I like being involved in; it helps us determine better methods of doing things and ensures that we stay consistent in our rulings.

What made you decide to volunteer?

I'd been on AO3 for about a decade, and I'd always wanted to volunteer, because I feel like AO3 is a really important thing for fandom to have. I've been in fandom long enough to remember how slash fiction was banned or highly censored on a lot of older sites explicitly because of homophobia, and compared to that AO3 was a much-needed breath of fresh air. However, the stars had never quite aligned for me to apply—until the middle of 2020, when like many people, I suddenly had a lot more time where I was supposed to be at home. So when the next round of applications opened, I sent mine in.

What has been your biggest challenge doing work for the OTW?

The OTW is a very big organization, and it has a lot of inertia. At times, trying to push for necessary change—procedural or cultural—has been very frustrating. However, since I've joined the OTW I've seen this improve a lot, both within PAC and within the OTW overall. I'm very hopeful that we've got a brighter future ahead of us.

On a much less serious note: in terms of tickets that are challenging, personally it is the ones that are labelled only 'spam'. This is because many, many things get called 'spam', so I never know what the ticket is about until I go and investigate the link. A small sample of things I have seen called 'spam' includes: donation requests, duplicate postings of works, fanworks that have deliberately terrible grammar and spelling, fanworks that have the wrong pairing tag, comments consisting entirely of emojis, works that are just "WIP coming soon", works that are solely requests for prompts, copyright infringement, plagiarism, works with dozens of extra fandom tags, death threats, and comments from actual spambots. Some of these are violations, some of them aren't. It's nice to have a better idea of what I'm getting into before I open a report. So a request for anyone reading this—if you're reporting actual spambot spam, please say 'spambot' somewhere in your report instead of just 'spam'! And if it's not an actual spambot, please include an extra 2-3 words of description. Your ticket-handler will appreciate it!

What fannish things do you like to do?

I spend a lot of time reading and writing fic! Fellow PAC volunteers introduced me to several new fandoms in the last couple of years, the biggest of which are MXTX's novels. One of the things I love about big fandoms is that there's so much fic, it would be really difficult for me to work through it all—there's always something new to read.

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out earlier Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer's personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today's post is with therealmorticia, who volunteers as Chair of the Board Assistants Team.

How does what you do as a volunteer fit into what the OTW does?

I've been lucky enough to have several roles in the OTW, but my main job that keeps me busy these days is serving as the chair of the Board Assistants Team (BAT). BAT helps the Board of Directors with the administrative aspects of leading the OTW: documentation, copyediting, project management, etc. We also collaborate with other committees to help coordinate and complete special projects that require extra support.

A lot of our tasks might not sound the most exciting on paper, if I'm being honest, but I genuinely enjoy the work—especially since it brings a lot of variety in the types of tasks I get to take on. The Board's work covers all corners of the OTW, so in supporting the Board, I get to see and work with many different areas. Many of my projects are cross-committee efforts and involve collaborating with people I may never have connected with before.

What is a typical week like for you as a volunteer?

My week-to-week varies greatly depending on what's going on. If there's a public Board meeting coming up, I’m likely focused on its preparation and scheduling, and during the meeting I will help moderate the chat and pass questions on. If we’re working on a project with an approaching deadline, that will pull my focus. In a normal week, I am helping draft documentation for the Board, beta items drafted by the Board or other BATs, and make sure requests made to the Board don’t fall through the cracks. The vast majority of my work is asynchronous, so I tackle it in bits and pieces throughout the week as I have time. However, it’s not uncommon for me to have a synchronous meeting or two, whether with the Board, other BAT members, or a project team.

As a chair, I also spend a fair amount of time on more managerial tasks. This can include handling personnel duties (such as planning for recruitment or training new volunteers), writing documentation, overseeing projects, and the like.

What made you decide to volunteer?

I first signed up to be a volunteer in 2016 as a tag wrangler. At the time, I was spending a lot of time on AO3 reading and writing, and I felt that volunteering was a way I could give back to the site that had given me so much. Since then, I’ve held several other roles across a few committees, but my motivation has remained the same. I spend a lot of time enjoying the work done by the OTW's projects—whether it's fanworks on AO3 or interesting articles on Fanlore—and it's important to me that I can contribute in return.

What has been your biggest challenge doing work for the OTW?

Tough question. The main thing that comes to mind is the process for setting up BAT in the first place. It had been a long time since the last time a new committee was created, so lots of the documentation was outdated or lost to the sands of time. This meant the BAT proposal and setup process involved a lot of back-and-forth between various committees for guidance, answers, and feedback on the next steps.

Beyond that, being a brand-new committee meant that all of our documentation and processes had to largely be written from scratch, so there was a lot of setup work to do (and in fact it is still being done). In a way, this is an advantage to BAT, as it allows us to more easily adapt to current needs; but it's also a challenge, as it means a lot of work in establishing procedures, building up the volunteer pool, and so on.

What fannish things do you like to do?

I’m a big reader, first and foremost. I’m always on the hunt for new works to consume. I've returned to an old favorite and am currently back to obsessing about Star Trek. I’ve also really gotten into Hockey RPF lately, and I’m happy to take recommendations if you’ve got any!

I’ve done some writing in the past, but that’s not a major focus of my fannish time. The main fannish activity I focus on now, aside from reading, is volunteering; it’s both enjoyable and fulfilling, as it allows me to give back and help provide some of that enjoyment to others.

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you'd like, you can check out earlier Five Things posts.

The Organization for Transformative Works is the non-profit parent organization of multiple projects including Archive of Our Own, Fanlore, Open Doors, Transformative Works and Cultures, and OTW Legal Advocacy. We are a fan-run, entirely donor-supported organization staffed by volunteers. Find out more about us on our website.